Product Support - Intern

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you!

You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning—you'll get real exposure to how a growing SaaS platform operates, paired with the chance to work on special AI projects alongside our product and engineering teams.

What you'll be doing:

• First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs

• Track issue progress and provide regular updates to clients until incidents are resolved

• Interface with Development, QA, and Consulting Services as needed to resolve customer issues

• Contribute to special AI-driven initiatives, applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes

• Be part of weekend rotation for 24/7 customer emergencies

About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-time visibility. Over 600 of the world's most recognized brands, including 9 of the top-10 CPG and 18 of the top-20 Food & Beverage companies, trust FourKites to digitize their supply chains for greater agility, efficiency, and sustainability.