Product Manager II

Microsoft 365 is a cornerstone of Microsoft's cloud strategy and of our mission to empower every person and every organization on the planet to achieve more. The Admin Agentic Experiences team owns a strategic, board-visible bet: making the administrator experience agentic, so that IT professionals can reason, plan, and act across Copilot, Agents, and Microsoft 365 with the trust, safety, and auditability enterprises require.

We are looking for a customer-obsessed, analytical Product Manager to own a major slice of the Admin Agentic Experiences charter end to end, from strategy through shipped experience. The product is at an inflection point: we are moving from an experience that primarily informs to one that reasons, plans, and acts across Microsoft 365 workloads, at the trust, safety, and auditability bar enterprises require.

Administrators are the decisive gatekeepers of Copilot and Agents adoption. They decide when a capability is safe, compliant, and ready to roll out. Your work will close the reasoning and actionability gaps these admins are explicitly asking for, and will span scenarios that reach across Exchange, SharePoint, Teams, Copilot, Commerce, Message Center, Service Health, and more. The scope carries real ambiguity and demands influence well beyond your own team, so you should be comfortable setting direction where none exists yet and bringing partner teams along with you.

Responsibilities

- Own the strategy-to-execution plan for high-frequency, high-impact admin scenarios, and define what success looks like in measurable terms.

- Engage directly with IT administrators and partners to understand their jobs to be done, and translate that understanding into agentic experiences that reason, plan, and act.

- Define AI-powered experiences that meet the enterprise bar for trust, safety, grounding, and auditability, working closely with responsible AI and compliance partners.

- Drive cross-domain orchestration with the Exchange, SharePoint, Teams, Copilot, Commerce, and Message Center and Service Health teams to expand persona and scenario coverage.

- Partner with data science and analytics teams to build the telemetry, evaluation, and quality loops that show whether the agent is genuinely helping admins.

- Refine and scope front-end requirements from deep empathy for the admin journey, delivering experiences that feel simple even when the underlying orchestration is not.

- Build strong working relationships with engineering teams across geographies, and hold a clear bar for on-time, high-quality delivery.