Process Manager - Invoice to Pay, Finance and SCM

We are looking for a seasoned PTP professional with strong team handling experience, hands-on invoice processing knowledge, and exposure to global procurement tools. The role involves managing end-to-end PTP operations, ensuring SLA adherence, and driving supplier enablement in a client-facing environment.

Key Responsibilities:

Manage and oversee end-to-end PTP operations (Invoice Processing, Query Handling, SES, Issue Resolution) Manage client expectations and ensure timely delivery of assigned work. Lead and handle a team, ensuring productivity, quality, and SLA compliance Ensure accurate and timely invoice processing and exception handling Work closely with clients as a primary SPOC for PTP-related operations and escalations Monitor and drive SLA/KPI adherence (TAT, accuracy, backlog, FPY) Support and drive supplier enablement activities, ensuring smooth onboarding and adoption Perform RCA and implement process improvements to reduce delays and errors Collaborate with internal stakeholders (Procurement, AP, Business teams) Ensure compliance with SOPs, audit requirements, and client-specific guidelines Willingness to work in global shift rotations supporting US, UK, APAC, and EMAE regions

Required Skills & Experience:

Experience in PTP / Procurement Operations Proven experience in team handling / supervisory role Strong hands-on knowledge of Invoice Processing (2-way / 3-way match, exception handling) Experience in client-facing roles, handling stakeholder communications

Technical Skills:

Working knowledge of: SAP, Ariba / Coupa, ServiceNow (SNOW)

Key Responsibilities

1. Overseeing The Daily Operations Of The Accounts Payable Team. This Includes Managing The Processing Of Invoices, Ensuring Timely Payments To Vendors, And Maintaining Accurate Records Of All Transactions
2. Developing And Implementing Policies And Procedures To Improve The Efficiency And Accuracy Of The Accounts Payable Process
3. Responsible For Training And Mentoring Team Members.
4. Conduct Regular Performance Evaluations And Provide Feedback To Help Team Members Improve Their Skills And Performance
5. Ensure Compliance. Maintain Standard Sop'S For All Process

Skill Requirements