We are looking for an experienced Problem Manager to lead end-to-end problem management activities for the IP Core and Mobile Packet Backbone Network (MPBN) domain. The ideal candidate should have strong technical knowledge of IP/MPLS networks, excellent analytical and stakeholder management skills, and experience driving root cause analysis and permanent corrective actions to improve network stability and service availability.
What You Will Do
End-to-end Problem Management – Own the full lifecycle from incident analysis to resolution
Root Cause Analysis & RCA – Identify why problems occur and implement lasting fixes
Cross-functional Coordination – Work with Operations, Engineering, Vendors, and Customers
Service Improvement – Monitor trends and drive efficiency initiatives
Documentation & Knowledge Management – Maintain problem records and best practices
24x7 environment experience (NOC or Managed Services)
Strong problem-solving and stakeholder management abilities
Certifications: ITIL Foundation/Intermediate and CCNP/CCIE preferred
All academic credentials must be from recognized and accredited institutions and are further subject to verification
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786216
Similar roles you might like
More openings like this one — take a look before you go.
