At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
The Customer Service Digital Products team is seeking a Customer Relationship Management (CRM) Product Owner to support the execution and day-to-day management of the Dynamics 365 CRM platform.
CRM is the central platform used to manage customer, account, and stakeholder information across the organization. It supports end-to-end business processes by improving data visibility, streamlining workflows, enabling reporting, and helping teams make informed decisions through accurate, centralized customer information.
What You Will Do:
Support the CRM Product Manager in planning and executing monthly agile sprints
Manage the CRM product backlog, ensuring items are clearly defined, prioritized, and aligned with business objectives
Provide advanced support to users by addressing functional questions and clarifying system capabilities
Develop and maintain simple user guides, FAQs, and support documentation in our internal knowledge base / Confluence
Serve as the primary liaison between the CRM Product Manager, technical teams, and support functions
Expectations of the Role:
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Effective backlog management and alignment with business priorities
Consistent and predictable sprint delivery outcomes
Timely resolution and escalation of complex issues
Qualifications You Must Have:
Bachelor’s degree in information systems, Computer Science, Engineering, Data Management, or related field
5-8 years of experience in digital product ownership, business analysis, or CRM-related roles
Experience managing backlogs and supporting agile delivery processes
Exceptional communication skills, with the ability to explain system functionality to non-technical users
Strong troubleshooting and problem-solving skills for system and user-related issues
Qualifications We Prefer:
Experience working with Microsoft Dynamics 365 CRM
Familiarity with agile frameworks (Scrum) and tools (Azure DevOps, Jira, etc.)
Experience working in cross-functional product environments (Product, IT, Data, Operations)
Experience working as a digital product owner
Understanding of data quality, governance, or CRM data structures
Experience supporting digital transformation or enterprise system initiatives
Shifts/Work Hours:
Shift Timings - 4:30PM to 1:30AM IST
This role requires flexibility to accommodate stakeholder interactions and support business needs.
Onsite: Hybrid
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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