At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as Twilio’s next Principal Product Manager: Talent Acquisition & Management Applications.
About the job
This position is needed to lead the development and enhancements of our talent lifecycle applications across Talent Acquisition, Talent Management and Employee Listening, such as Workday, Eightfold and Qualtrics. The Principal Product Manager will work closely with Centers of Excellence (COEs) and program owners to drive innovative technical solutions and ensure timely delivery aligned with enterprise talent strategies.
In this role, you’ll:
Product Strategy & Platform Ownership
Own the product strategy and roadmap for talent lifecycle applications such as Workday, Eightfold, Qualtrics, HackerRank, and bespoke TA applications, i.e HackerRank.
Partner closely with COEs, program owners, HR leadership, and other stakeholders to capture business needs, define success criteria, and align product vision.
Lead cross-functional teams through the full product lifecycle including requirements gathering, prioritization, development, testing, and deployment.
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Translate business needs and priorities into clear product direction and capability roadmaps.
Provide product leadership for AI-enabled capabilities, including talent intelligence, matching, and skills-based career pathing & inference, ensuring alignment with business processes and policies.
Delivery Excellence
Provide clear direction on priorities, sequencing, and scope to delivery teams, enabling aligned execution against roadmap objectives.
Lead definition of product requirements and capability design, translating business needs into clear, actionable specifications for delivery teams.
Champion Agile processes, participating in sprint planning, backlog grooming, and release planning to ensure consistent delivery.
Own user acceptance testing (UAT) strategy and validation, defining success criteria, guiding test scenarios, and ensuring solutions meet business requirements prior to scaled deployment.
Lead and orchestrate proof-of-concept initiatives and pilot programs for new capabilities (e.g., AI-enabled solutions), partnering with delivery teams to validate feasibility, business value, and scalability before broader rollout.
Partner with stakeholders to evaluate pilot outcomes and inform roadmap priorities, balancing innovation with operational readiness.
Ensure compliance with organizational standards around data security, privacy, and governance.
Vendor & Customer Relationship
Build strong vendor relationships, managing third-party partnerships, feature adoptions and rollouts, and integrations seamlessly.
Analyze system performance and user feedback to identify opportunities for continuous improvement and innovation.
Communicate product updates and changes effectively to stakeholders, end-users, and leadership.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
10+ years of experience in HR Technology, HRIS, or SaaS product management roles.
Bachelor’s degree in Business, Technology, Human Resources, or a related discipline.
Proven success leading complex Talent Acquisition technology initiatives in global enterprise environments.
Deep expertise with recruiting platforms such as Eightfold, Workday, or comparable ATS/CRM solutions.
Familiarity with AI/ML concepts in recruiting, such as skills inference and matching.
Strong understanding of end-to-end recruiting processes and how technology enables them.
Demonstrated ability to influence without authority, manage competing priorities, and drive alignment.
Deep understanding of recruitment, talent development, workforce planning processes, and the technology that supports them.
Expert in Agile software development methodologies and tools (e.g., Jira, Confluence).
Strong communication and stakeholder management skills, able to influence at all levels of the organization.
Experience managing vendor partnerships and driving integrations across systems.
Analytical and data-driven mindset, with the ability to define and track KPIs and using data to inform product decisions.
Desired:
Certifications in product management (e.g., CSPO, PMP) or HRIS domains.
Familiar with AI-driven talent acquisition tools and assessment technologies.
Experience with UX design principles as they relate to enterprise HR systems.
Location
This role will be remote and based in the East Coast, USA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
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The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
Based in the San Francisco Bay area, California: $201,280- $251,600.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 08/01/2026 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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