Seeking experienced Systems Engineers to lead and deliver/support the operation, maintenance, and optimization of Health Information Exchange (HIE) platforms and associated infrastructure. The role is responsible for ensuring reliable data exchange, interface performance, system availability, interoperability compliance, and operational support across healthcare organizations and connected systems.
Key Responsibilities
Lead day-to-day operations of the Health Information Exchange (HIE) platform and related infrastructure.
Monitor system health, performance, availability, and uptime to ensure reliable exchange services.
Troubleshoot interface errors, message failures, data quality issues, and interoperability challenges.
Support system cloud migrations, upgrades, patching, configuration changes, maintenance activities, and production deployments.
Support healthcare interoperability standards including HL7, CCD/C-CDA, FHIR, and related healthcare messaging frameworks.
Assist with onboarding new HIE participants, interfaces, and external system connections.
Validate inbound and outbound data feeds to ensure accuracy, completeness, and compliance requirements are met.
Coordinate interface testing, deployment activities, and production readiness validation.
Partner with senior engineering resources to ensure operational continuity, knowledge transfer, and backup support coverage.
Collaborate with data, security, infrastructure, and application teams to maintain secure and compliant data exchange environments.
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Support operational reporting, documentation, audit requirements, and contracted service deliverables.
Provide production support and issue resolution for HIE-related systems and integrations.
Experience
6 to 10+ years of experience supporting Health Information Exchange (HIE), healthcare integration, interoperability, or healthcare technology platforms.
Experience supporting production healthcare applications, interfaces, and data exchange environments.
Experience troubleshooting system, interface, and integration-related issues.
Oracle Health & Healthcare Knowledge
Understanding of Oracle Health Millennium architecture and healthcare workflows.
Experience working with healthcare interoperability and data exchange solutions.
Knowledge of iBus, clinical, operational, and healthcare information systems.
Technical Skills
HL7, CCD/C-CDA, FHIR, and healthcare interoperability standards.
Interface monitoring, troubleshooting, and validation.
System administration, production support, and operational monitoring.
Infrastructure support and system performance monitoring.
Data exchange validation, testing, and deployment support.
Understanding of healthcare integration architecture and secure data exchange practices.
Professional Skills
Strong analytical and troubleshooting skills.
Strong communication and stakeholder collaboration abilities.
Ability to manage multiple priorities in operational healthcare environments.
Experience working effectively within cross-functional technical teams.
Ability to provide operational support, documentation, and knowledge transfer.
Preferred Qualifications
Oracle Health Millennium migration experience.
Oracle Cloud Infrastructure (OCI) experience.
Healthcare SaaS migration experience.
ITIL certification.
Citrix certification.
Cloud certification (OCI, Azure, or AWS).
Experience supporting acute care, ambulatory, and revenue cycle environments.
Experience supporting enterprise Health Information Exchange (HIE) platforms.
Experience with healthcare integration engines and interoperability solutions.
11 years of experience in implementing or supporting IT solutions or operations or related experience
OR
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field AND 7 years of experience in implementing or supporting IT solutions or operations or related experience
OR
Master's Degree in Information Technology, Computer Science, Engineering, or related field AND 5 years of experience in implementing or supporting IT solutions or operations or related experience.
Job Skills:
Same skills as prior level plus; Risk Management: Demonstrated ability to identify, assess, and mitigate risks to ensure successful outcomes. Cloud Computing: Demonstrated experience in deploying, configuring, and managing cloud infrastructure and platforms. Automation: Demonstrated ability to automate business or technical processes, streamlining operations and reducing manual effort. Oracle Product Knowledge: Demonstrated knowledge of Oracle products and the ability to educate customers on their effective use. Compliance: Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements. Troubleshooting: Demonstrated ability to troubleshoot and resolve complex technical issues across multiple technology domains. Change Management: Demonstrated experience implementing strategies to manage resistance and achieve successful organizational change. Cloud Architecture: Demonstrated knowledge of cloud architecture, including networking, security, resilience, and connectivity. Solution Architecture: Demonstrated ability to architect end-to-end solutions that meet both business and technical requirements. Project Management: Demonstrated ability to plan, execute, and deliver projects on time, on scope, and within budget. Service Delivery Management: Demonstrated ability to coordinate and manage high-quality service delivery and ensure customer satisfaction. Program Management: Demonstrated ability to manage cross-functional programs, leading teams and allocating resources for timely project delivery.
Preferred Job Qualifications
Education and/or Experience:
11 years of experience in implementing or supporting IT solutions or operations or related experience
OR
Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field AND 7 years of experience in implementing or supporting IT solutions or operations or related experience
OR
Master's Degree in Information Technology, Computer Science, Engineering, or related field AND 5 years of experience in implementing or supporting IT solutions or operations or related experience.
IT Certification:
IT Technical Certification, Oracle Product Certifications)
Additional Qualifications (as needed)
IT Certification:
IT Technical Certification, Oracle Product Certifications)
Project Management Certification:
Project Management Certification, Certified Associate in Project Management)
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