Platform Architect - Servicenow

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The Position

Introduction

The Principal Platform Architect focuses on ensuring the security, compliance, stability, and integrity of the ServiceNow platform (ITSx, HRSD, CSM, etc.) and its connected ecosystem. In this highly strategic role, you will guide others in resolving complex security and risk-related issues, define and manage overarching ServiceNow Security Architecture, technical compliance, and Platform Health & Resiliency. As a recognized leader in architecture practices, you will develop a Security and Governance Roadmap, oversee the technical control framework, and drive the adoption of best-in-class security standards across the enterprise.

The Opportunity

In this role, you will be at the forefront of securing our enterprise digital backbone. You will:

- Establish and govern security and compliance requirements (NFRs) for all platform applications and integrations to ensure global alignment.

- Architect and audit the platform's security posture throughout the entire product life cycle, adhering strictly to internal policies and external standards like GDPR, HIPAA, and GxP.

- Drive Security Reference Architectures and Hardening Patterns, systematically recording and publishing critical Architecture Risk Decisions (ARDs).

- Design and implement robust data loss prevention (DLP) and disaster recovery/business continuity capabilities to ensure zero-disruption platform resiliency.

- Lead technical governance by defining standards and evaluating new demands against platform capabilities and industry best practices.

- Influence senior stakeholders by communicating complex technical strategies and partnering closely to align platform security with evolving business needs.

- Optimize platform health by guiding design considerations for performance, integration, and remediation of configurations to maintain a "clean-core" environment.