Payments Processing Associate

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In the role of Payments Processing Associate , you will be responsible for the ongoing management of construction home loans through progressive drawdowns, ensuring projects are completed efficiently while meeting all regulatory and bank requirements. You will assess and process construction loan requests, verify supporting documentation, monitor compliance, and maintain accurate records throughout the loan lifecycle. Through effective stakeholder communication and timely processing, you will deliver positive customer outcomes within agreed Service Level Agreements (SLAs). You will also identify opportunities for continuous improvement, support operational excellence, and contribute to enhancing customer experience while ensuring consistency, accuracy, and risk management across all activities.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time Role Location: Bengaluru, India Work Hours: 2:00 AM (IST) onwards, subject to daylight savings adjustments

What will your day look like?

As a Payments Processing Associate, you will:

• Manage construction loan drawdowns and payment processing activities, ensuring transactions are completed accurately, on time, and in line with regulatory and bank requirements.

• Deliver exceptional customer service by responding to enquiries from customers, internal stakeholders, and business partners, providing accurate information and timely updates.

• Review and maintain customer records, document case updates, and take ownership of resolving customer queries while meeting agreed Service Level Agreements (SLAs).

• Build and maintain strong relationships with stakeholders across business teams, vendors, and support functions to ensure seamless service delivery and positive customer outcomes.