Partner Manager - Regular
Tata Teleservices
Position
Manager
Role
Partner Manager - Platinum
Location
Noida
Reports to
Zonal Head
Key Relationships
External: Customers, Channel Partners, FOS
Internal: Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.
Key Result Areas:
Product: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER
SERVICES/TOLL FREE
New business acquisition through partners Customer Satisfaction and Channel Satisfaction
Addition of new logos as per AOP Quality of funnel and Growth
Driving EPPC (Existing Product per Customer)
Responsibilities:
Enabling partners and customers with service support from TTL
support functions
Controlling Channel & Channel Partner Manpower (FOS) attrition.
Ensuring completion of Business Planning with all active channel partners before 8th of every month.
Driving the capability building plan with partners by ensuring timely trainings for various parameters
Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.
Assisting the Partners in Large deal Closures by accompanying them for Customer calls
Ensuring Channel Policy Adherence and Processes in the assigned territory
Facilitating the issue resolutions at customer end through partners and support teams, if any.
Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)
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