Ovation Support Engineer

In this Role, Your Responsibilities Will Be:

- Installing and configuring client computer systems.

- Responding to client IT support requests.

- Basic Knowledge of the deployment of Hyper-V, VMware ESXi, and vCenter.

- Good knowledge of Switches, routers, and Networking will be an advantage.

- Deployment of Windows Server on VMware on a regular basis.

- New Server-grade hardware installation in the datacenter.

- Daily monitoring of Datacenter hardware.

- Remote assistance to in-house engineers to diagnose software, networking, or hardware issues.

- Providing technical support on-site or via remote-access systems.

- Offering solutions that meet the needs of the client.

- Repairing hardware malfunctions, software issues, and networking problems.

- Providing training to the in-house engineers.

- Call logging with Vendors.

- Inventory management.

- Maintaining good client relations.

- Tracking and managing work records.

- Compiling job reports.

Who You Are:

You pursue everything with energy, drive and the need to finish. You deliver messages in a clear, compelling and concise manner and actively listens and checks for understanding. You lay out a detailed schedule and steps for achieving objectives and use landmarks to track and handle the progress of the work.

For This Role, You Will Need:

- Bachelor’s degree in information technology or computer science.

- 2 years of experience in computer hardware and networking.

- Skilled in liaising with vendors and subcontractors.

- Proven work experience as a technical support engineer.