Order to Cash Operations Specialist

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Order to Cash Operations Specialist Qualifications:Any Graduation Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Specialist – The Order to Cash (O2C) Assistant Manager will be involved in overseeing and performing of information within Credit Management, Collection/Incoming and Billing processes to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Operating Level Agreement (OLA). The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders. People Management ? Create a positive work environment that fosters team performance ? Cultivate customer service culture in team ? Organise and conduct regular meetings and communications with team members ? Coach team members to improve skills and knowledge required to perform his/her job effectively ? Conduct team members’ performance evaluation and review ? Train new team members and share knowledge and job experience ? Set Performance Objectives with direct reports ? Counsel team members on performance improvement and career development ? Resolve management team conflict with sensitivity, tact and fairness ? Ensure balanced workload for team members ? Assist HR dept in recruitment process

Workload and Resource Management ? Monitor resource utilisation and manage resource allocation ? Identify changes to long term resource needs and implement appropriate actions Financial Management, Budgeting and Reporting ? Participate in strategic planning for stakeholders ? Develop & manage short and long-term operational and strategic goals for Order to Cash ? Facilitate the assimilation of new companies or markets into GBS processes during merger and acquisition initiatives ? Performs additional financial management processes including reporting and operational planning ? Develop and manage disaster recovery plan What are we looking for? Functional & Technical Skills