The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increased overtime. This req# is raised for Criticality 3 process. The role is for Team manager who would have 16 direct reports. 100% of their time will be spent on managerial activities and coaching team in Disputes investigation activities.
Responsibilities:
Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
Analyze Operations information and make evaluative judgements to solve problems
Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
Identify hiring needs to ensure adequate staffing
Serve as a backup for manager, as needed
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members.
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Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
2-5 years of related business experience including at least one-year supervisory experience
Proficient in Microsoft Office
Proactive leadership and motivational skills
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Comprehensive knowledge about Disputes process
Shift timing - 24*7 shifts including late night (IST) shift start timings
Education:
Bachelor’s degree/University degree or equivalent experience
Location: Pune, IN
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Operations Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above. ------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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