Operations Manager

Organization-

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Role Title – Operations Manager

Location- Bangalore- Manyata tech Park

Business and team:

Business Banking Operations Team

Impact and Contributions:

Lead business banking and institutional banking operations delivered from India. The role is accountable for customer and client outcomes, operational performance, people capability, risk and control management, stakeholder engagement, and the delivery of transformation across a portfolio of operational services.

Roles & Responsibilities:

- Lead a portfolio of business banking and institutional banking operational services, with accountability for service, quality, productivity, customer outcomes and risk performance.

- Manage delivery across banking processes and sub-processes. The portfolio may include client onboarding, account servicing, payments, lending-related operations, documentation, fulfilment, exception management and control activities.

- Understand the needs of business banking and institutional banking clients, bankers, relationship teams and product partners, and convert those needs into clear operational priorities.

- Lead operations leaders, subject matter experts and specialist teams through clear objectives, coaching, succession planning, cross-skilling and workforce planning.

- Use service, volume, capacity, ageing, quality and risk information to manage priorities, address backlogs and support sustainable delivery.

- Own operational risk and control performance, including incident response, control assurance, issue management, remediation and audit support.

- Build trusted relationships with senior stakeholders across Business Banking, Institutional Banking, Product, Technology, Risk, Compliance and Operations in India and Australia.