Operations Manager, AMZL, AMZL (Last Mile) - Mumbai

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking Operation Manager for our Delivery Stations. In this role you will be responsible to expand and manage UTR and OTR operations for the station, people and performance management and driving the operational plan.

Key job responsibilities Quickly understand the business issues and challenges of Last mile delivery operations; identify strengths/weaknesses and suggest areas for improvement

• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

A day in the life Manage Delivery station operations with along with Team lead and Chanel Team lead. Ensuring high bar on deliverables and metrices on safety, quality, productivity, cost and compliance Conduct review meetings with DSP supervisors/partners to understand and mitigate day to day operational challenges.

Basic qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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