Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education

Senior Change Management SME (Bilingual: English & Japanese) - JD

Role Purpose

We are seeking a highly skilled Change Management SME to drive enterprise IT Change Governance in a large-scale global environment. This role requires strong operational ownership, governance discipline, stakeholder management, and the ability to independently govern complex, high-risk production changes with operational stability and compliance. The ideal candidate must confidently drive governance, manage escalations, and operate effectively in high-pressure, regulated environments such as Insurance, Banking, or Financial Services. The role also requires strong bilingual communication capability in both English and Japanese to support Japan-region stakeholders, governance calls, CAB/TAB meetings, operational communications, and Change Management activities.

Key Responsibilities

Change Governance & Operational Control o Govern Normal, Standard, and Expedited changes end-to-end with strong process understanding of Emergency changes o Review RFCs for risk, impact, rollback readiness, implementation quality, and compliance o Own and lead CAB/TAB governance activities o Prepare agendas, drive risk discussions, manage conflict resolution, and govern scheduling decisions o Chair meetings confidently with global stakeholders and technical teams o Ensure action tracking, governance follow-ups, and meeting documentation o Challenge or reject risky, incomplete, or non-compliant changes o Conduct Post Implementation Reviews (PIRs) for failed changes and change-related outages o Identify governance gaps and operational improvement opportunities, and drive corrective/preventive actions with documented lessons learned o Participating in root cause discussions with technical teams for potentially failed changes causing outages o Ensure adherence to global Change Management policies and governance standards o Monitor Change Management SLA breaches, aging backlog, drive strong governance to reduce unauthorized changes, and failed changes o Conduct Change Management training and awareness sessions for global and Japan-region stakeholders in both English and Japanese o Create and manage policy and procedural documents and knowledge articles o Support Japan-region Change Governance activities through bilingual communication in English and Japanese o Conduct and support CAB/TAB meetings, governance discussions, operational reviews, and stakeholder coordination in Japanese where required o Review, validate, and manage Change Management communications, governance emails, and operational updates in Japanese and English