Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Windows Server Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Responsible for system administration of Microsoft Windows Server and Linux (RHEL) environments alongside Ansible-based infrastructure automation across a hybrid on-premises and cloud estate.

Roles & Responsibilities:

Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including File Services Administer Linux servers (RHEL 6/7/8/9/10) including installation, configuration, package management (YUM/DNF/APT), and OS hardening Develop and maintain Ansible playbooks, roles, and inventories for automated provisioning, configuration management, and patching across Windows and Linux Manage Windows patch cycles using WSUS and Linux patching via Red Hat Satellite or native package managers, coordinated through Ansible Configure and manage user accounts, SSH key management Monitor system health, performance metrics (CPU, memory, disk, network) and respond to alerts across Windows and Linux environments Manage storage configuration, LVM, NFS/CIFS mounts, and file system management across multi-OS environments Maintain Ansible Automation Platform (AAP): manage job templates, credentials, projects, and scheduled automation runs Support application teams with server builds, configuration changes & OS-level troubleshooting Develop and maintain Ansible roles that enforce consistent configuration baselines across both Windows and Linux fleets Maintain system runbooks, Ansible repository documentation, patching schedules, and configuration management records

Enterprise Tools & Platforms:

Windows Server: WSUS, Windows Admin Center, PowerShell, Windows Event Viewer Linux: RHEL, YUM / DNF / APT, systemd, SELinux / AppArmor, LVM, OpenSSH, cron Ansible: Ansible Core, Ansible Automation Platform (AAP) Roles, Playbooks, Inventory Patch Management: WSUS, Azure Update Manager, Red Hat Satellite, Ansible patch playbooks Monitoring: Splunk Automation: Ansible, Bash / Shell, PowerShell, Python, Git (version control for playbooks) ITSM: ServiceNow Backup: Networker, AWS Backup

SLA / KPI Ownership:

Ensure adherence to SLA/KPI commitments across Windows Server, Linux, and Ansible automation platforms Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all infrastructure incidents Monitor system uptime, patch compliance rates, Ansible job success rates, and performance baselines Publish service performance reports and contribute to monthly service review decks