Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Windows Server Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

Act as the ongoing interface between the client and the system or application. Responsible for administration of Microsoft Windows Server environments and Ansible-based configuration management and automation across hybrid on-premises and cloud infrastructure.

Roles & Responsibilities:

Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including installation, configuration, hardening, and lifecycle management Administer Windows infrastructure services: File & Print Services, Windows Failover Clustering Maintain Ansible playbooks and roles targeting Windows nodes via WinRM for configuration management, software deployment, and patching Manage Windows patch compliance using WSUS with Ansible orchestrating patching workflows and post-patch validation Maintain Ansible Automation Platform (AAP) / AWX: job templates, credentials, projects, schedules, and role-based access for operations teams Monitor Windows Server health, event logs, resource utilization, and service availability across on-premises and cloud-hosted instances Perform capacity planning, disk and storage management, and resource optimization across the Windows estate Support server build and decommissioning workflows including OS deployment, application installation, and domain join automation via Ansible Maintain system documentation, Ansible playbook repositories (Git), runbooks, and Windows configuration management records

Enterprise Tools & Platforms:

Windows Server:WSUS, Windows Admin Center, Failover Cluster Manager Ansible: Ansible Core, Ansible Automation Platform (AAP), WinRM, Ansible Vault, Git PowerShell: PowerShell DSC, PowerShell remoting, WSUS scripting, task automation Patch Management: WSUS, Ansible patch playbooks, Azure Update manager Monitoring: Windows Event Viewer, Splunk Cloud: AWS Systems Manager, Azure Arc (on-premises Windows nodes in Azure) Automation: Ansible, PowerShell, PowerShell DSC, Python (pywinrm), Git ITSM: ServiceNow

SLA / KPI Ownership:

Ensure adherence to SLA/KPI commitments across all managed Windows Server and Ansible automation environments including patching Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all Windows infrastructure incidents Monitor Windows patch compliance rates, Ansible job success rates and server availability Publish service performance reports and contribute to monthly service review decks