Operations Engineer

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary:

As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing delivery processes, and promptly addressing any issues that arise to maintain system reliability and performance. Collaboration with various teams to coordinate operational activities and support service continuity is a key aspect of the daily routine, along with documenting processes and contributing to improvements in operational workflows.

Key Competencies Messaging Administration Collaboration Technologies Microsoft 365 Administration Exchange Management Conferencing & MTR Support Automation & Scripting IT Service Management Communication & Collaboration

Roles & Responsibilities:

Administer and support enterprise messaging environments including: o Microsoft Exchange On-Premise o Exchange Online Manage and support Microsoft 365 collaboration platforms and services. Administer and support Microsoft Teams Rooms (MTR) and conferencing infrastructure. Configure and troubleshoot mail flow, connectors, mailbox management, transport rules, and messaging security. Support Microsoft Teams, SharePoint Online, OneDrive, and related M365 services. Manage conferencing devices, meeting room technologies, and collaboration platforms. Develop and maintain automation scripts using PowerShell. Support automation and orchestration initiatives using Ansible. Monitor end-user experience and collaboration platform performance using Nexthink. Perform troubleshooting for messaging, collaboration, and conferencing-related issues. Support migration, upgrade, and transformation projects related to M365 and Exchange. Ensure adherence to ITIL processes including Incident, Change, Problem, and Service Request Management. Create and maintain technical documentation, SOPs, and operational runbooks. Collaborate with infrastructure, security, network, and service delivery teams. Participate in governance calls, technical reviews, and client discussions.

Professional & Technical Skills:

Process & Service Management Strong understanding of ITIL processes and IT service management practices. Soft Skills Good verbal and written communication skills. Strong troubleshooting and analytical abilities. Ability to work independently and collaboratively within teams. Good stakeholder and customer interaction skills.