OpenText Streamserve -Developer

• Experience : 5+ Years
• Location : Chennai / Bangalore / PuneJOB DESCRIPTION§ Providing business hours support to incidents, clarifications, service requests for OpenText Streamserve cloud-based setup including access provisioning per the Liberty access provisioning rules§ Supporting in prompt acknowledgement of inflow incidents, and timely resolution as per the SLAs defined§ As needed step up for providing client business the exemplary experience during needs-of-the-hour situations for elevated customer care§ Supporting a user based of about 50 users involved in Accounts Payable area under Source-to-Pay and dealing with OpenText documents, Vendor invoices and Customer documents§ Collaborating with OpenText company for any items needing enhancements to the cloud features§ Working closely with the Cognizant Tower lead for applications in reporting on the progress of incidents§ Work closely during any API deployments and involve in testing to ensure that deployments and APIs work as expected§ Delivering on continuous improvements including left-shift of incidents to L1.5 by updating and sharing SOP documents, enabling self-help, leveraging AI based intelligent searching of resolution of past incidents§ Need to be extremely self-driven and collaborative keeping Liberty end users and fellow Cognizant team-members foremost in priority giving a smooth experienceTech Filter :Skill/ Position titleSub skills and detailsRequirementLevel of hireLocationStreamserveStoryteller5+ YearsSAPAN IndiaControl CenterCommunication Builder

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.