Officer, Specialist, Account Services, Consumer Banking Ops, Technology & Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Responsibilities

• Perform KYC (Know Your Customer) operations, including customer onboarding, account opening, and ongoing customer due diligence

• Ensure compliance with regulatory requirements and internal policies related to KYC and anti-money laundering (AML) procedures

• Conduct thorough reviews of customer documentation and information to verify identity, source of funds, and assess risk profiles

• Collaborate with cross-functional teams to resolve customer queries, address discrepancies, and provide timely updates

• Maintain accurate and up-to-date customer records in the bank's systems

• Assist in the implementation and enhancement of KYC processes and procedures to improve efficiency and effectiveness

• Participate in training and development activities to stay informed of regulatory changes and best practices in KYC operations

Requirements

• Minimum 4-5 years of experience in KYC operations or customer due diligence within the banking or financial services industry

• Strong attention to detail and ability to work with a high degree of accuracy