Officer, Customer Service Officer, Distribution, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service and support to clients, addressing their inquiries, concerns, and requests in a timely and efficient manner

• Assist clients with account-related transactions, such as account openings, closures, and updates

• Collaborate with cross-functional teams to ensure seamless service delivery and resolution of customer issues

• Maintain accurate and up-to-date records of customer interactions and transactions

• Identify opportunities to enhance the customer experience and provide feedback to the management team

• Adhere to the bank's policies, procedures, and regulatory requirements to ensure compliance

Requirements

• Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds

• Excellent problem-solving and decision-making abilities, with a focus on providing effective solutions

• Proficient in using various software applications and digital tools to support customer service activities