Officer

Key Responsibilities 1. End-to-End BGV Operations

• Manage the complete background verification lifecycle for hires across 25+ business units.

• Ensure timely initiation, tracking, completion, and closure of BGV cases as per defined TATs.

• Coordinate with TA Leads and BUHR teams to align BGV activities with hiring plans and DOJ timelines.

• Ensure accurate documentation, compliance checks, and resolution of discrepancies before onboarding clearance.

1. Vendor Management & SLA Governance

• Act as the primary SPOC for BGV vendors.

• Monitor vendor performance against SLAs, quality benchmarks, and TATs.

• Conduct periodic performance reviews, audits, and data validations.

• Drive corrective actions and support contract governance in coordination with the TA Enablement Manager.

1. Stakeholder & Escalation Management

• Handle BGV-related escalations from candidates, TA teams, BUHR, and vendors.

• Investigate adverse findings, red flags, and exceptions, and recommend actions in line with policy.

• Provide status updates, communication, and resolution timelines to stakeholders.

Behavioral Competencies