Nodal Escalation Officer
IDFC First Bank
Job Requirements
Job Title: Nodal Escalation Officer
Department/Function: Customer Experience
Job Purpose:
Are you a problem-solver who thrives under pressure? As a Nodal Escalation Officer at IDFC FIRST Bank, you’ll handle high-priority customer complaints with speed, empathy, and precision. Be the go-to expert for resolution, drive process improvements, and make a real impact on customer trust—all from our Navi Mumbai hub.
Roles & Responsibilities:
- Resolve escalated complaints from Nodal/PNO/CMD desks.
- Ensure zero comeback and timely resolution.
- Maintain quality in responses and ticket accuracy.
- Identify root causes and suggest process fixes.
- Collaborate across teams for faster grievance closure.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5 - 6 years of relevant experience
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