NICE Cxone
Infosys
We are seeking a skilled NICE CXone Developer with hands-on experience in CXone Studio scripting, IVR development, and API-based integrations. The candidate will be responsible for building scalable contact center solutions across voice and digital channels, ensuring high-quality customer experience and system performance
CXone Development & IVR Design
- Develop and maintain CXone Studio scripts for voice and digital channels.
- Design, build, and optimize IVR call flows, routing logic, and ACD configurations.
- Implement business workflows, data dips, and backend integrations within CXone.
Integration & Backend Connectivity
- Develop integrations between CXone and enterprise systems (CRM, databases, ticketing tools) using:
o REST APIs / Web services o Middleware / integration hubs
- Handle authentication mechanisms (OAuth2, tokens, API keys) for secure integrations.
- Work on real-time and batch data exchange for call routing and reporting.
Omnichannel & Automation Development
- Build and support digital channels (chat, email, SMS, bots) in CXone.
- Implement virtual agents/chatbots and automation workflows.
- Enable AI/NLP-based solutions using tools like CXone Bot Builder, Dialogflow, or similar.
System Configuration & Optimization
• Configure and optimize:
o Skills and routing strategies o Agent scripting and workflows o Call handling logic
- Analyze call flows and optimize for:
o First Call Resolution (FCR) o Call containment o Customer experience improvement Production Support & Troubleshooting
- Provide L2/L3 support for CXone issues related to call flows, integrations, and routing.
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
