Mid-Market Account Manager

Alloy is where you belong!

Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

As a Mid-Market Account Manager, you'll join Alloy's Client Success organization, helping a broad portfolio of mid-market customers maximize the value they receive from the Alloy platform. Working cross-functionally with Sales, Product, Support, and our technical teams, you'll play a key role in driving customer retention, growth, and long-term success.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

What you’ll be doing

As an Account Manager, you'll own a high-volume portfolio of mid-market customers to help them maximize value from the Alloy platform. You'll serve as the primary commercial point of contact, driving adoption, retention, renewals, and long-term growth through scalable customer engagement and repeatable success programs. Success in this role requires a customer-first, commercially minded approach, sound judgment in prioritizing competing customer needs, deep product expertise, and the ability to execute repeatable customer success motions that drive consistent outcomes across a large portfolio.

Key responsibilities include:

• Own and manage a large portfolio of mid-market customer accounts, maintaining a strong understanding of customer goals, account health, product adoption, and renewal timelines.

• Prioritize customer engagement based on account health, lifecycle stage, product usage, commercial opportunity, and business impact to maximize customer outcomes across your portfolio.