Messaging Services Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services analyst who manages and maintains the Microsoft 365 environment that includes various applications and services such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Responsible for managing user accounts recipients, groups, service monitoring and reporting. Troubleshoot issues, provide technical support, and perform day to day support and administration tasks. Job Description-

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 or US business hours steady state operations.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Build deeper understanding of processes, procedures, customers and organization

Technical Qualifications Create mailboxes, assign licenses, and manage user mailboxes, aliases, and distribution groups. Good knowledge of Microsoft 365 cloud services and applications, such as Exchange online, SharePoint Online, OneDrive for Business, and Teams. Use of Microsoft administration tools, such as Microsoft 365 admin center, MS Teams and Exchange Online admin center. Create and manage groups, distribution lists, shared mailboxes, and resources using Microsoft 365 admin center and Exchange Online. Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed. Knowledge of ITSM tools/platform to handle service request tasks and Incident and management. Steady state support to the email and collaboration services, work with end users and handling client issues and escalations.