The Manager – Supplier Quality is responsible for leading supplier quality assurance initiatives, with a strong focus on EMS (Electronics Manufacturing Services), PCBA quality, Electromechanical components and supplier development. The role ensures all sourced and developed components comply with engineering specifications, reliability requirements, and quality standards.
This position requires deep expertise in electrical and electronic systems, supplier qualification, EMS quality processes, and strong leadership to drive continuous improvement across the supply base.
On a typical day you will:
Supplier Quality Management
Develop and implement supplier quality strategies aligned with organizational and customer expectations.
Lead supplier audits, assessments, and qualification ( EMS QMS audits).
Establish and maintain quality agreements, standards, and expectations with suppliers.
Monitor supplier performance using KPIs such as PPM, OTD (On-Time Delivery), and supplier scorecards.
New Product Development (NPD) & Qualification
Lead electrical components and PCBA development through:
Lead electrical components and PCBA Test plan preparation and finalization, Support for component qualification, validation, and reliability testing and review qualification test results and provide feedback and clearance and work for addressing the gaps and lead for closures.
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Customer Complaints Analysis (FTB) , Corrective Actions and drive improvements with Proper RRCA/DIVE approach
Responsible for the Quick Response to the Customer Quality Complaints by Containment action and permanent action at supplier
Responsible for Review and approve Warranty Claims (AMT) and resolution support to external customers
Co-ordinate with Cross Functional Team (CFT) for the unresolved quality issues, customer concerns and drive quick resolutions
Plan and execute final shipment audit (outgoing product audits) to ensure defect free shipments to customers.
Responsible to manage and control the imported parts quality by working closely with overseas suppliers (China, Spain, Germany)
Quality Clinic Management (Part analysis centre) – Managing Quality clinic activities for customer (field) return materials, process line rejections using QCPC approach and drive for Parts disposals,
Drive for electromechanical and PCBA components / parts and sub systems reliability improvement through Sourcing and NPD / Engineering support.
Part of CFT in new projects (NPD) by Coordinating with LDC & FOD Team for current product challenges
Monitor and drive supplier performance improvement to meet business KPIs
Defect or Concern Analysis & Quality Judgment of Defective Parts or Process
Data Analysis & Problem Solving
Analyse quality data to identify trends and risks.
- Apply structured problem-solving methodologies:
8D , FTA (Fault Tree Analysis) , DOE (Design of Experiments) , DIVE / 5 Why
Drive defect reduction and reliability improvement initiatives.
Improve Supplier PPM and First Pass Yield .
On a typical day you will:
Bachelor’s degree in Electronics / Electrical Engineering
- 10+ years of experience in:
EMS manufacturing
EMS Industry Supplier Quality
EMS process and PCBA Quality Assurance
EMS Industry – Incoming Inspection , Line/ stage inspection, Final inspection, FAI, Out box audits , customer inspections, etc
EMS Line – Process validation and qualifications
Electrical Components, Systems and PCBA Failure analysis techniques
Professional Experience & Technical Expertise
- Strong knowledge of:
PCBA manufacturing processes and EMS industry practices
Electrical/electronic components and systems
Drawings, GD&T, and manufacturing processes
PCBA Testing process and tools like AOI , FPT, ICT, FCT ,PCBA X-ray testing and interpretation of test results ,etc
- IPC-A-610
PCBA EMS QMS standards.
Trouble shooting of electrical, electronics and PCBA and drive Root cause analysis and improvement actions
Drive continual improvement
- Expertise in:
APQP, DFMEA, PFMEA, Control Plans ,
PCBA Testing methods
PPAP Process execution, management and control
Reliability testing and qualification methods
SPC, MSA, Six Sigma, DOE methodologies
Process validation and capability studies improvements
PCBA Tester and fixture qualification
Electrical & Electromechanical components and Testing
Exposure to ISO 9001/14001/45001/ TS 22163:2017/13485: 2016/ 27001/ AS9100D/NADCAP AC 7120-21/ IATF 16949:201/SA 8000:201 Quality management system standards and compliance
- Strong:
Analytical and problem-solving skills
Leadership and team management capabilities
Communication and negotiation skills
Willingness to travel to supplier locations
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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