Manager - Solution Engineering

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Manager, Solution Engineering, you will lead and develop our Solution Engineering team in Germany. You will be responsible for building a high-performing team, hiring against growth plans, developing a scalable Solution Engineering strategy, and ensuring resources are effectively aligned across key territories in Continental Europe.

This is a player-coach role, requiring a balance of strategic leadership and hands-on involvement. You will work closely with your team to solve complex business challenges for prospective customers, support key opportunities, and contribute directly to business growth.

You will partner with Sales Leadership across the region to provide strategic insights into pipeline health, team performance, and win-rate improvement initiatives. You will also collaborate closely with Product Management, acting as a voice of the customer and helping shape our product roadmap through customer feedback and market insights.

Key Responsibilities

Lead, mentor, and develop a high-performing Solution Engineering team in a fast-paced, high-growth environment.

Recruit, onboard, and retain top Solution Engineering talent in line with business growth plans.

Develop and execute a scalable Solution Engineering strategy across Germany and Continental Europe.