Manager - Revenue Operations (Strategy and Transformation)

Overview of Mastercard Services

Services Business Unit within Mastercard is focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; cyber & intelligence; data insights; marketing services; loyalty & analytics platforms; and more. Discover more at www.mastercardservices.com/en.

About the Role

We are seeking a dynamic and strategic leader to join our Revenue Operations organization as Manager – Strategy & Transformation. This role will support the evolution of our operating model, lead high-impact transformation initiatives, and enable scalable, efficient, and insight-driven Revenue Operations across our global business.

The ideal candidate will combine strategic thinking, operational expertise, and execution rigor to translate business priorities into actionable programs that enhance productivity, customer experience, and revenue realization. Key responsibilities include:

1. Strategy & Operating Model Evolution

Define and evolve the Revenue Operations strategy and target operating model aligned with business growth priorities Identify opportunities to improve sales lifecycle efficiency, revenue realization, and customer experience Act as a trusted advisor to RevOps leadership on strategic planning and transformation roadmaps

1. Transformation & Program Leadership

Lead and execute enterprise-wide transformation initiatives across areas such as deal lifecycle management, order-to-cash, and revenue assurance Drive cross-functional programs spanning Sales, Finance, Product, Legal, and Technology Ensure disciplined program governance, milestone tracking, risk management, and value realization

1. Process Optimization

Identify, design, and implement process simplification and automation opportunities across Revenue Operations Leverage data, tools, and technology (e.g., CRM, workflow automation, analytics) to improve efficiency and scalability Champion best practices, standardization, and continuous improvement