Creating and maintaining warehouse/ CFA/ Service Provider audit schedule
Conducting Internal audits of CFAs/ Hubs
Tracking and closure of audits
Quality visits at warehouses / CFA’s as necessary.
Managing Suppliers and performing qualification/ performance assessment/
re- qualification activities
Tracking and timely closing CAPA on identified action points arising out of:
One Affiliate Program
Regional Supplier Audit
Regulated monitoring activities
Exceptions
Identification, preparation, review and updating of Distribution Quality SOPs/ Quality Manual/ documents meeting requirements of regulatory and Abbott (Corporate & Divisional documents)
Ensuring over labeling controls at approved Over-labelling facilities in line with Abbott standards
Reviewing temperature data of data loggers of imported cold chain products and further sharing approvals to import department
Reviewing and approving temperature excursions of products observed during storage & distribution of temperature sensitive products and description reports to mitigate product risks
Maintaining calendar for temperature mapping of Warehouse & CFA locations, reviewing and approving temperature mapping documents
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Monitoring OTMS related activities at Warehouse & CFA locations and ensuring
compliance as per requirements
Trend analysis for Pest control activities and excursions
Customer Complaints handling
Receiving, logging in, acknowledging, complaint sample follow up & intimating to manufacturing site for received complaint and further supporting the investigation team
with relevant information to facilitate effective investigation.
Logging information of complaint in SolTRAQ/Trackwise.
Connecting with cross functions and Business teams, as necessary to keep the team aware
of the complaints management system and selective cases, as necessary.
Ensuring complaint sample retrieval and evaluate spread of event at Abbott C& FA as necessary.
Ensure timely response and closure of market customer complaints.
Log CAPA in system, where investigation outcome demands the same.
Ensuring the service level agreements as per the agreed timelines on customer complaints handling
To ensure Affiliate SOP is maintained aligned to EQD documents for customer complaints handling & Product actions.
To carry out trend analysis of Complaints
AQR / Consortium / Regulatory / Customer audits at Plants and Affiliate
Ensure compliance to Customer complaints related activities during audits and track for CAPA, if so arises.
To support Pharmaco-Vigilance on Global audits related to Quality sections.
Complaints from Regulators
Tracking with Regulatory & Legal team in case of FDA queries or complaints to confirm the responses are submitted on time by regulatory department.
Documentation
To perform gap analysis review wrt general compliance for local & global requirements for
the SOPs and practices followed at EPD India Affiliate on Customer Complaints handling.
Co-ordinating with Pharmacovigilance for the Health hazard Assessments submitted by the investigating teams
Filing and maintaining significant event process as per SOP
Restricting product / batch quantity in SAP
Restricting or Unrestricting stock in SAP due to Quality Reasons
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