via Career pages·6d ago
Manager-Payments Investigations (Diversity)
Hexaware Technologies
Full-timeOn-site
Location:IndiaType:Full-timePosted:6d ago
- Provide strategic leadership and guidance to the Payment Investigations team, ensuring efficient and effective resolution of all payment-related queries.
- Experience in performance management, coaching, mentoring, and developing team members.
- Strong understanding of process metrics, volume management, capacity planning, productivity management, and SLA/KPI management. Proven client management and stakeholder management capabilities.
- Experience in conducting regular performance reviews, goal setting, and creating development plans for team members.
- Ability to handle escalations, customer complaints, and critical operational issues with appropriate resolution and communication.
- Strong people leadership skills, including employee engagement, motivation, retention, and succession planning.
- Experience in hiring, onboarding, and training new team members.
- Demonstrated ability to manage multiple priorities in a fast-paced environment while ensuring service delivery targets are consistently achieved.
- Strong decision-making and problem-solving skills with a focus on operational excellence and customer experience.
- Ability to drive continuous process improvement, identify operational gaps, and implement efficiency initiatives.
- Strong knowledge of risk and control frameworks, compliance requirements, and operational governance.
- Experience in preparing and presenting MIS, business reviews, and operational performance reports to senior management and clients.
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