Manager I, MLD Ops, GO-AI

Want to join the Earth’s most customer centric company? Are you someone who like to design the right workforce strategy to meet long-term process targets? Do you like to develop the talent to create a high performing team? If yes, we have opportunities for you. Global Operations - AI (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment. Manager I / Front line manager is accountable for the overall direction and operations of our site a team of 20-25 employees, creating a culture of customer obsession, high performance and high-quality throughput.

Key job responsibilities

• Should be a Graduate or equivalent
• Minimum 4 years of experience out of which 18 Months should be as team leader / team manager
• Proven leadership abilities with a track record of successfully managing and motivating teams.
• Excellent / V Good verbal and written communication skills in English
• Very good Presentation, Feedback & Coaching skills
• Ability to observe, analyze and identify process improvement opportunities
• Highly energetic & enthusiastic
• Should be able to lead by examples
• Hands on experience on MS-Office, preferably on MS-Excel and Power Point
• Ability to prioritize tasks, manage multiple responsibilities and ensure deadlines are met without compromising on quality
• Basic data handling and Data interpretation skills
• Should be comfortable with 24x7 rotational shifts
• Ability to pull data from numerous databases (using Excel and other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
• Communicating with Internal customers (ACES, Training, Quality etc.) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.

A day in the life

• Lead, motivate and manage a team of 20 – 25 Employees.
• Measuring Team Developmental and Performance Goals and regular 1x1 with the team members
• Ensuring process deliverables per SLA, team and workflow management
• Responsible for delivering on operational and qualitative KPIs like APL, SPL, Quality scores etc.
• Ensuring all processes are conducted in compliance with company policies and guidelines