The Fraud Prevention & Analytics Manager is responsible for leading a team of skilled analysts focused on identifying, preventing, and mitigating fraud risk impacting external clients. The manager will oversee the development and implementation of data-driven fraud prevention strategies and policies, including the design and management of blocking mechanisms and alerting systems to protect clients from fraudulent activity. A core function of this role is conducting root cause analysis on client-impacting fraud events to identify control gaps and drive continuous improvement, ultimately strengthening the organization's ability to safeguard its clients through actionable control enhancements and strategic recommendations.
Key Responsibilities and Duties
Lead and mentor a team of fraud prevention and root cause analysts, driving operational excellence and professional development.
Design and implement an Account Takeover Review process to track fraud trends and drive prevention strategies.
Define and support strategic vision for B2C and B2B authentication across digital and call center channels, aligning initiatives with enterprise objectives.
Leverage analytics and data-driven insights to optimize fraud prevention strategies, enhance customer experience, and strengthen risk posture.
Evaluate and manage performance dashboards, fraud metrics and vendor relationships to evaluate emerging risks and guide executive decision-making.
Reviews research and analysis of various source data sets and identified malicious activities to determine the root cause and control vulnerabilities.
Supervises testing of controls for any new or enhancement to fraud solutions.
Reviews reports and documents regarding fraud event details and outcomes.
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Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
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