Manager, Employee Services EMEA & APAC

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role… Warner Bros. Discovery is searching for a Manager, Employee Services to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the Manager leads a team of specialists to provide efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers and business partners, residual recipients, business managers, and other external stakeholders/customers.

The Manager will oversee all the team resources, including people, tools, and technologies. This Manager role oversees day-to-day operations for the Employee Services team, managing customer service performance and assisting team members with training. This role is a subject matter expert, particularly with new and updated policies and processes, in meetings and on special projects around GBS, seeks continuous improvements, and assists internal and external clients and P&C Partners with questions and concerns.

Your Role Accountabilities…

- Oversees the day-to-day operational activities for the Hyderabad based Employee Services team.

- Participates as a member of the global GBS P&C Ops management team and assists in setting goals, processes & procedures across the global teams (Hyderabad, India and Mexico City, Mexico, US among others).

- Creates & drives individual team objectives & expectations that align with overall division and Company goals.

- As a team, act as primary support for employees, P&C and other customers.

- Reviews, analyzes and audits data for completeness and accuracy. Run and distribute monthly reports & Ad/Hoc reports to divisional & P&C management as needed.