via Career pages·2d ago
Manager - DSMG - BL, PL, UCL & LAP - X - Bucket - Delhi - Rajendra Place - JM
Tata Capital
Full-timeOn-site
Location:Delhi, IndiaType:Full-timePosted:2d ago
- Ensure amounts collected from the customer are deposited in the branch within the specified timeline
- Ensure feedback from collection activity is properly updated in Collection System
- Adherence to Code of Conduct always
- Timely reporting of service issues to the supervisor
- Follow all related procedures/documentation wherever applicable
- Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc.
- Closure of all customer escalations within applicable TAT
- Maintenance and timely update of the legal MIS
- Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
- Timely implementation of legal tools
- Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
- Ensure that all the accounts are managed in a manner so that:
- Defined timelines are met
- Appropriate approvals are in place
- Continuous feedback given to the local Credit team
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