Manager, Customer Engagement & Program Enablement

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

Title: Manager, Customer Engagement & Program Enablement

Description

As Manager, Customer Engagement & Program Enablement, you will lead engagement, enablement, and content strategy for AT&E in India, driving measurable behavior change through strategic program launches, customer education, and data-informed interventions across multiple channels and audience segments.

You will be embedded alongside stakeholders launching new programs in-region, growing adoption, owning the end-to-end engagement strategy from planning through execution and measurement. You’re a leader who moves fast, delivers at a high standard, and builds trust quickly with cross-functional partners. You won't wait for a playbook, you'll write it.

Key Responsibilities

• Develop and execute engagement strategy aligned to program goals and customer journey stages

• Partner with product, program, and policy teams to launch new services and capabilities, owning engagement from planning through steady-state adoption

• Create targeted, actionable content across multiple formats (written, visual, video)

• Design and deliver enablement or learning interventions that build customer self-sufficiency

• Build scalable processes that improve operational efficiency and cross-functional collaboration