This leadership role is responsible for driving payroll service delivery excellence across region. The position serves as the regional owner for payroll governance, service quality, process optimization, vendor management, operational risk controls, and payroll transformation initiatives.
On a Typical Day You Will
Payroll Governance & Service Delivery
Act as the regional payroll governance lead for the region, ensuring consistent execution of payroll processes across countries.
Establish and maintain payroll operating standards, controls, service expectations, and governance frameworks.
Monitor payroll service delivery performance across countries and vendors, ensuring adherence to service level agreements and operational targets.
Sign off the payroll final results and manage the system change request and cost approval.
Lead issue management, escalation governance, and resolution of complex payroll delivery challenges.
Drive continuous improvement initiatives to enhance payroll accuracy, efficiency, scalability, and employee experience.
Partner with global payroll leadership to implement strategic initiatives, standards, and operating models within the region.
Vendor & Outsourcing Management
Manage relationships with external payroll service providers and outsourcing service partners.
Proven track record managing outsourced payroll delivery models and third-party service providers.
Experience leading payroll transformation, process improvement, and digitalization initiatives.
Strong stakeholder management experience within a global and matrixed organization.
Technical Expertise
Deep understanding of payroll operating models, payroll governance, risk management, and control frameworks.
Strong knowledge of payroll systems, (ADP-GlobalView, Celergo) HRIS integrations, data governance- (workday, ServiceNow) and process optimization methodologies.
Experience working with outsourced payroll providers and global payroll operating environments.
Understanding of payroll compliance requirements, audit expectations, and business continuity planning principles.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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