Manager, AI Deployment

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

Lead a team of builders dedicated to accelerating time-to-value for our customers. As the Manager of the AI Deployment Team, you will manage the resource allocation and professional velocity of the deployment team, shaping implementation standards for high-performance delivery.

In this role, you will transition from individual execution to strategic oversight, leading a team of high-performing Deployment Managers who own complex, enterprise-scale deployments of Observe.AI’s platform. This role operates at the intersection of team leadership, AI innovation, enterprise transformation, and operational excellence, helping our customers adopt and scale Conversational AI to drive automation, efficiency, and exceptional customer experiences.

What You’ll Be Doing

• Team Leadership & Coaching: Manage, coach, and hold the AI Deployment team accountable for performance, growth, and professional velocity.

• Portfolio Oversight: Oversee a portfolio of customer program teams through multi-phase implementations—ensuring consistent, high-quality service delivery, technical execution, and project timeline adherence.

• Process & Standards Excellence: Ensure the team follows strict delivery standards, contributes to operational improvements, and efficiently scales customer onboarding processes.