Managed Service Engineer

EXL is looking for a skilled Managed Service Engineer with strong experience in DevOps practices, AWS cloud services, infrastructure monitoring, automation, incident management, and production support. The candidate will be responsible for maintaining cloud environments, supporting CI/CD pipelines, managing incidents, ensuring system reliability, and driving operational excellence for managed service engagements.

The role requires hands-on technical expertise, strong troubleshooting skills, and the ability to work with cross-functional teams to ensure high availability, performance, and security of cloud-based platforms

Managed Services & Production Support

• Provide day-to-day support for cloud infrastructure, applications, and data platforms.

• Monitor system health, availability, performance, and security alerts.

• Handle incidents, service requests, change requests, and problem management.

• Perform root cause analysis for recurring issues and drive permanent fixes.

• Ensure adherence to SLA, OLA, and operational support processes.

• Maintain runbooks, SOPs, knowledge articles, and support documentation.

DevOps Engineering

• Manage and support CI/CD pipelines for application and infrastructure deployments.

• Automate repetitive operational tasks using scripts and DevOps tools.

• Support build, release, and deployment activities across environments.

• Work with development teams to troubleshoot deployment and environment issues.