We are seeking a talented individual to join our Operations (Training) team at MMA, a Marsh Business. This role will be based in GGN. This is a hybrid role that has a requirement of working at least three days a week in the office.
Lead Specialist - Training (Insurance Operations)
The Learning and Development Specialist will support the Learning & Development team in delivering training programs and materials that enhance colleague skills and knowledge enterprise-wide.
This role will assist with course design, virtual training delivery, and administrative support for learning systems. The Learning and Development Specialist will work closely with Senior Learning and Development Specialists and other stakeholders to ensure training programs meet business needs and compliance standards.
We will count on you to:
Training delivery
Training delivery for the domain/ technical training
Collaborate with operations SMEs/onshore, facilitate & conduct training for the respective capability dev/ domain/ technical learning need
Training need identification with respective business stakeholders
Plan, track and report the trainings & certification progress for various learning projects (BAU/ Right shoring) across Domain and other learnings
Assist Senior Learning and Development Specialists with the instructional design and development of system and procedure training materials, including e-learning modules, instructor-led courses (virtual hybrid and in-person), blended learning programs and other materials.
Deliver virtual training sessions and assist with face-to-face workshops as required
Create, maintain and update training content on the on SharePoint, Degreed pathways, and Workday, and Articulate Storyline as required
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Collaborate with HR and L&D teams to align training with regional and enterprise frameworks and priorities
Onboarding Experience
Support the coordination and development of detailed onboarding plans and induction timelines
Understand the stakeholder requirements & supporting the training needs.
Work with managers to design and update employee and manager onboarding checklists
Support onboarding activities, including developing induction schedules and facilitating sessions
Resolve onboarding challenges, including IT access and training material availability
Ensure consistent adherence to onboarding schedules and team cadence, supporting smooth integration of teams
Ensure continuous improvement of the onboarding process informed by data and stakeholder feedback.
Technical Training
Collaborate with operations SMEs/onshore on process training needs, content creation and facilitation
Collate feedback from Onshore Managers on training needs
Work with Operation teams for driving certifications, administration, including activities such as registration, enrolment queries or new requirements
Work with centralised teams on the design of training content as relevant for MMA
Technical and Systems and Induction Training
Manage Workday Learning Management System administration tasks, including but not limited to mass enrolments, course setup, reporting and updating course content.
Assist Senior Learning and Development Specialists with the collation of content for marketing teams as required for award submissions and the like
Run headcount reports in agreement with course owner.
Conduct regular CPD reporting and tracking mandatory course completions
Run regular new starter reports and allocate mandatory courses within Workday for new starters
Work with Senior Learning and Development Specialists on initiatives relating to Marsh McLennan University
Assist in developing process maps linked to training procedures
What you need to have:
Graduate with minimum 2 years experience in learning and development or training support roles
Strong Communication & facilitation skills
Experience delivering virtual training
Knowledge of insurance industry training preferred
Referred knowledge of Instructional design
Familiarity with Workday Learning Management System and Microsoft Office suite
Proficient in virtual training platforms (MS Teams, Zoom)
Strong communication and interpersonal skills
Ability to manage multiple tasks and work collaboratively
Should be comfortable with 1:00 pm -10:00 pm and 6.30 pm – 3.30 am
What makes you stand out:
Insurance certification from CII/ The Institute
Post-Graduation/Certificate Courses in Insurance
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Disclaimer:
Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone.
Mention your employee id and official email address in the resume
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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