Lead Site Reliability Engineer, Data Platform - AI/ML Infrastructure

Meet the Team

Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

As a Site Reliability Engineering (SRE) Technical Leader on the Network Assurance Data Platform (NADP) team, you will play a key role in ensuring the reliability, scalability, and security of our cloud and big data platforms. You will represent the NADP SRE team, working in a dynamic environment, tackling challenges with creativity, providing technical leadership in defining and delivering on the team's technical roadmap. You will collaborate with cross-functional teams, including software development, product management, customers and security teams, to design, influence, build, and maintain SaaS systems operating at multi-region scale. Your work will directly impact the success of our machine learning (ML) and AI initiatives by ensuring the underlying platform infrastructure is robust, efficient, and aligned with operational excellence.

Responsibilities:

- Design, build, and optimize cloud and data infrastructure to ensure the high availability, reliability, and scalability of big-data and ML/AI systems to meet customer needs, while implementing SRE principles such as monitoring, alerting, error budgets, and fault analysis.

- Collaborate closely with cross-functional teams, including customers, development, product management, and security teams, to create secure, scalable solutions that support ML/AI workloads and enhance operational efficiency through automation.

- Troubleshoot complex technical problems in production environments, perform root cause analyses, and contribute to continuous improvement efforts through postmortem reviews and proactive performance optimization.

- Lead the architectural vision and shape the team’s technical strategy and roadmap, balancing immediate needs with long-term goals, driving innovation, and influencing the technical direction.