Lead ServiceNow Developer

Key Responsibilities

• Lead and mentor a team of ServiceNow developers, enforcing best

practices in development, configuration, and integrations.

• Define and execute the ServiceNow development strategy aligned with

organizational goals.

• Design, develop, and deploy ServiceNow applications, workflows, service

catalogs, and integrations.

• Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.

• Drive platform governance including coding standards, security controls,

and design frameworks.

• Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.

• Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.

• Implement automation and advanced workflows leveraging ServiceNow

best practices and emerging capabilities (AI/ML).

• Ensure alignment with ITIL processes, compliance standards, and enterprise

security policies.

• Support platform operations including upgrades, patching, performance

optimization, and stability.