Lead – IT Partner, Emerging Tech

Work Schedule Standard (Mon-Fri)

Environmental Conditions Office

Business Partnering, Process Transformation, AI, ML & Intelligent Automation, Application Modernization & Core Ecosystems

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Partner closely with functional/corporate teams (Commercial, Service, Supply Chain, and Finance) to capture operational pain points, map user journeys, and translate business intent into clean product requirements and user stories.

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Optimize core workflows across multi-divisional matrices, transforming manual operational tasks into highly streamlined, scalable digital processes.

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Lead the practical implementation of AI, advanced analytics, and predictive models to enhance customer experience, generate digital revenue, optimize operations, and improve decision-making.

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Drive the lifecycle of internal platforms, applying product development methodologies to translate business intent into product features, technical requirements, and scalable architecture templates across region and global.

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Oversee execution tracking, risk management, and timeline discipline for transformation programs, taking accountability for completing projects within assigned budgets and resource.

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Customer Experience Innovation: Design, launch, and optimize digital touchpoints and customer-facing interfaces to simplify user journeys, enhance and improve engagement channels.

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Pilot and scale enterprise GenAI adoption patterns, and smart workflows using Python and Low-Code/No-Code platforms.

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Application Modernization: Support the functional evolution and technical up-leveling of core business applications, including CRM suites (Salesforce / SFDC).

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Qualifications