This position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization. The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations. This is a hands-on technical position requiring complex, multi-functional analysis and problem solving, and familiarity with multiple Identity-related systems, including WorkDay, SailPoint, Active Directory (AD), LDAP, Exchange, Office 365, Ping Federate, Multi-Factor authentication, and other applications.
Responsibilities:
Provide day-to-day operational support of global, large-scale identity and access management (IAM) solutions using SailPoint IdentityIQ
Triage and manage incidents in ServiceNow and effectively communicate incident resolution to end-users
As needed, collaborate with cross-functional teams to resolve incidents
Notify leadership of any concerns or escalated incidents raised by users
Ensure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunities
Champion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidents
As required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidents
Based on incident trends, identify defects and enhancements for SailPoint and related IAM solutions, and submit Jira items to track the needed changes
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Monitor and triage IAM alerts and implement required actions
Participate in on-call rotation to address any high severity incidents
Maintain ServiceNow Knowledge Scripts, ensuring they are reviewed on a regular basis and up-to-date with current IAM solutions
Support the IAM team during Audit inquiries
Generate IAM reports as needed
Participate in projects and initiatives in support of regulatory, audit and IAM directives as needed
Participate in project work as required
Collate statistical data as requested in support of operational and performance metrics/measurements
Provide input as needed to leadership for strategic IAM plans
Years of Experience:
Thorough understanding of IAM fundamental concepts
Minimum of 3-5 years of Digital / Information Technology experience
Minimum of 3-5 years’ hands-on technical experience supporting IAM solutions, preferably with SailPoint IdentityIQ
Strong working knowledge of Identity-related systems, including SailPoint, WorkDay, Microsoft Active Directory (AD), Exchange, Office 365, and LDAP
Knowledge of Ping Federate, Siteminder, and Multi-Factor Authentication (MFA) technolgies and use desirable
Experience working within Information Technology Service Management (ITSM) tools such as ServiceNow
Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge
Ability to multi-task and work independently, as well as work collaboratively with teams, which may be geographically distributed
Ability to interact with IAM stakeholders, partners and leadership to build relationships centered around trust and consistent delivery
Strong verbal and written communication skills, team player with proven collaboration skills, critical thinking and problem-solving skills
Ability to handle multiple competing priorities
Six Sigma Quality certification a plus
ITIL Certification a plus
Education:
BS or BA degree in computer science or related field.
In lieu of a degree, 5+ years of IAM technical experience.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Similar roles you might like
More openings like this one — take a look before you go.
