Lead Engineer, IT Applications

Key Responsibilities:

• Design, develop, and customize applications on the ServiceNow platform for ITSM and CSM modules.

• Configure and implement Client Scripts, Business Rules, UI Policies, and UI Actions.

• Develop and maintain reports, dashboards, and Performance Analytics.

• Build and manage integrations using Integration Hub, including JIRA integration.

• Design and implement Flow Designer and Workflow solutions for process automation.

• Collaborate with business and technical teams to gather requirements and deliver solutions in an Agile environment.

• Ensure adherence to coding standards, security best practices, and platform governance.

Required Skills & Qualifications:

• 3–5 years of experience as a ServiceNow Developer.

• Strong knowledge of ITSM and CSM modules.

• Proficiency in JavaScript for Client Scripts and Business Rules.

• Experience with Integration Hub and third-party integrations (e.g., JIRA).

• Hands-on experience with Flow Designer, Workflow, UI Policies, and Performance Analytics.

• Familiarity with Agile/Scrum methodologies.