Lead Engineer

Job Role

The Lead Engineer – Production Support leads application support, incident management, service stability, and continuous improvement for customer implementations on the Majesco L&AH PAS platform. The role is hands-on in troubleshooting production issues, analyzing logs and data, coordinating defect resolution, and ensuring high availability and performance of business-critical applications.

This is a senior individual contributor role with strong leadership expectations – mentoring support engineers, driving operational best practices, collaborating with development, product, infrastructure, and customer teams, and owning timely resolution of incidents, service requests, and production defects.

Required Technical Skills

• Core Java: Strong OOP, collections, exception handling, debugging, and log analysis.

• SQL Server: T-SQL, stored procedures, query writing, data validation, indexing, and performance tuning.

• Git or SVN: Version control concepts, branch management, and support for deployment activities.

• Strong understanding of web applications, APIs, services, batch jobs, and enterprise integration patterns.

• Experience in production issue troubleshooting, root cause analysis, incident management, and problem management.

• Knowledge of release validation, environment support, deployment coordination, and post-release monitoring.

• Exposure to monitoring, ticketing, and service management processes such as SLA, incident, change, and problem tracking.

• Good understanding of Unix/Linux commands, log tracing, job monitoring, and batch support is preferred.