Lead - Business Systems Services

Company Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a hands-on Specialist, Business Systems with a strong techno-functional background to support and enhance our Customer Experience (CX) and CRM application landscape. The ideal candidate should be equally comfortable configuring business applications, troubleshooting complex issues, and working with APIs, integrations, automation, and AI-assisted solutions to deliver scalable business outcomes.

Key Responsibilities

• Configure, administer, and enhance enterprise applications such as Salesforce, Freshdesk, ChurnZero, Mavenlink, and other CX platforms.

• Serve as the technical escalation point for complex application and integration issues.

• Partner with business stakeholders to understand requirements and translate them into scalable technical solutions.

• Build and maintain integrations using REST APIs and lightweight scripting (Python preferred).