Lead - Business Analyst (Salesforce)

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Role Overview

We are seeking a Salesforce Certified Sales Cloud Consultant with SaaS industry experience to

design, implement, and optimize Salesforce Sales Cloud solutions. The consultant will partner with

business stakeholders to translate requirements into scalable solutions, enhance sales productivity,

and ensure Salesforce best practices are applied across the organisation.

Key Responsibilities

● Solution Design & Implementation

○ Collaborate with internal teams to gather business requirements and design Sales

Cloud solutions.

○ Configure and customize Salesforce Sales Cloud features (Leads, Accounts,

Contacts, Opportunities, Forecasting, Territories, Products, Price Books, Quotes).

○ Implement sales automation processes including lead routing/assignment, workflow

automation, approval processes, and validation rules.

● Business Process Optimization

○ Analyze existing sales processes and recommend improvements leveraging