Lead - Account Executive (Malaysia)

Company Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

As a Lead Account Executive based in Singapore (MY territory), you will drive growth and consistently exceed revenue goals within your assigned territory. You will win new strategic and enterprise accounts, build lasting customer relationships, and apply your SaaS expertise to engage effectively with both business and technical stakeholders across diverse industries.

What You Will Do

Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the MY market, and exceed sales targets.

Own the Sales Process: Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts.

Articulate Value: Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth.

Collaborate & Learn: Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement.